Privacy Policy | Emblem Training Solutions

At Emblem Training Solutions, we care about protecting your personal information and being clear about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how you can exercise your rights.

Who we are

Emblem Training Solutions (“we”, “us”) is a UK-based business providing digital learning design and training solutions.

Contact details:
emma@emblemtraining.co.uk
14 Collar Maker's Green

Ash

CT3 2BB

What data we collect

We may collect the following information when you interact with us:

Contact details you provide (e.g. name, email address, phone number).
Information you share when submitting an enquiry or signing up for the Emblem Members Club.
Usage data from our website via Wix analytics.
Project information you choose to share so we can provide a quote or deliver services.

Why we use your data

We only use your data where we have a lawful basis:

Responding to enquiries and providing quotes – legitimate interests / pre-contract.
Delivering and managing projects – contract.
Members Club sign-ups – consent (you can unsubscribe at any time).
Analytics and site improvements – legitimate interests.

We do not sell your personal data.

How long we keep it

Enquiries: up to 1 year.
Client project records: up to 6 years (to meet legal/accounting requirements).
After this, data is securely deleted or anonymised.

Sharing your data

We may share your data with trusted providers (e.g. Wix for website hosting and analytics). These providers only process data on our instructions and under data protection law.

International transfers

If any provider stores data outside the UK, we use appropriate safeguards (such as standard contractual clauses).

Cookies & analytics

We use cookies and Wix analytics to understand how our site is used and improve content. You can manage cookies through your browser settings or via our cookie banner.

Your rights

You have the right to:

Access the data we hold about you.
Correct or erase your data.
Restrict or object to how we use it.
Request a copy of your data in a portable format.

To exercise your rights, please contact us at [your email address].
If you’re unhappy with how we use your data, you can also complain to the ICO (Information Commissioner’s Office).

Contact us

If you have any questions about this policy or how we handle your data, contact us at:
emma@emblemtraining.co.uk

Last updated: 10/10/2025