PRIVACY POLICY

At Emblem Training Solutions Ltd, we care about protecting your personal information and being clear about how we use it.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it and the rights you have in relation to your information.

Who we are

Emblem Training Solutions Ltd ("we", "us" or "our") is a UK-based business providing digital learning, training and qualification services.

Contact details:
info@emblemtraining.co.uk
124 City Road, London, EC1V 2NX

ICO registration number: CSN1282617

What information we collect

Depending on how you interact with us, we may collect:

contact details, such as your name, email address and phone number
information you provide when submitting an enquiry
information you provide when signing up to receive marketing communications
project information you choose to share so we can provide a quote or deliver services
course enrolment and learner information
information provided when purchasing courses, including billing and enrolment information
information required to register learners on learning platforms or with awarding or accreditation organisations
assessment evidence, assignments, feedback and qualification records
recorded teaching or microteach sessions submitted as assessment evidence
participant information associated with recorded assessment sessions, such as names, images, voices and completed participant agreements
marketing preferences and communication choices
technical information, such as IP address, browser type, device information and cookie data
website usage information collected through Wix and associated analytics tools.

We only collect information that is relevant to the purpose for which it is required.

Why we use your information

We only use personal information where we have an appropriate lawful basis.

This may include:

Responding to enquiries and providing quotes – legitimate interests or taking steps before entering into a contract.
Delivering and managing projects and services – performance of a contract.
Managing course enrolments and learner accounts – performance of a contract.
Delivering, assessing and administering training and qualifications – performance of a contract and, where applicable, legitimate interests or legal and regulatory requirements.
Registering learners and supporting certification – performance of a contract and requirements associated with the relevant qualification or accreditation.
Marketing communications – consent where required. You can unsubscribe at any time.
Website analytics and improvements – legitimate interests and, where required, consent for cookies or similar technologies.
Recorded microteach participant information – consent, where an individual has voluntarily agreed to participate in a recorded teaching session.

We do not sell your personal information.

Course enrolment, assessment and certification

When you enrol on a course, we may collect additional information necessary to:

administer your learning
create and manage your learner account
communicate with you about your course
assess and provide feedback on your work
maintain appropriate assessment and quality assurance records
register you with an awarding or accreditation organisation where applicable
support external quality assurance or verification
issue certificates or qualifications.

Where you are completing a regulated qualification, some information and assessment records may need to be retained or shared in accordance with the requirements of the relevant awarding organisation.

Recorded microteach sessions (L3 AET)

Some learners completing teaching or training qualifications may be required to submit a recording of themselves delivering a teaching session as assessment evidence.

These recordings may include other people who have voluntarily agreed to participate in the teaching session.

A recording may contain personal information including a participant's:

name
image
voice
responses to questions
participation in learning activities.

Recorded sessions are used for assessment and quality assurance purposes.

They will not be used for marketing, promotional purposes, social media or public distribution unless separate permission has been requested and provided for that specific purpose.

Participant agreement

Before taking part in a recorded microteach, participants will be given information explaining why the recording is being made and how it will be used.

Participants will be asked to complete a Microteach recording participant agreement before the session is recorded.

Participation is voluntary. Learners are instructed not to record anyone who has not agreed to participate.

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. You can do this by contacting support@emblemtraining.co.uk.

Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

Who may access a microteach recording?

Access is limited to people who reasonably require it for assessment or quality assurance purposes.

Depending on the qualification, this may include:

the learner's tutor or assessor
authorised internal quality assurance personnel
authorised representatives of the relevant awarding organisation where required for external quality assurance or verification.

We will not share recordings for unrelated purposes.

How long we keep your information

We only keep personal information for as long as it is needed for the purpose for which it was collected and to meet any legal, regulatory, contractual or awarding organisation requirements.

Our general retention periods include:

Enquiries: up to 1 year.
Marketing subscriptions: until you unsubscribe or withdraw your consent.
Client and financial records: up to 6 years where required for accounting, contractual or legal purposes.
Course, assessment and qualification records: retained in accordance with applicable legal, regulatory and awarding organisation requirements.
Microteach recordings and associated assessment evidence: retained only for as long as required for assessment, quality assurance and applicable awarding organisation or regulatory requirements.

Information that is no longer required will be securely deleted or disposed of.

Sharing your information

We may share personal information with trusted organisations and service providers where this is necessary to operate our business or deliver our services.

These may include:

Wix for website hosting, analytics and eCommerce
learning management systems and course hosting providers
payment processing providers
email and communication providers
awarding and accreditation organisations
assessors and internal quality assurance personnel
external quality assurance personnel where required
other professional service providers supporting the operation of our business.

Where another organisation processes personal information on our behalf, we require it to handle that information appropriately and in accordance with applicable data protection law.

We may also disclose information where required to do so by law.

International transfers

Some of the service providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.

Cookies and analytics

We use cookies and analytics tools to understand how our website is used, maintain functionality and improve our content and services.

Where consent is required for non-essential cookies, you can choose whether to accept them through our cookie banner.

You can also manage cookies through your browser settings.

Keeping your information secure

We take appropriate measures to protect personal information from loss, unauthorised access, disclosure, alteration or misuse.

Access to learner information, assessment evidence and recorded microteach sessions is limited to those who require access for legitimate business, assessment or quality assurance purposes.

Your rights

Under UK data protection law, you may have the right to:

request access to the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to erase your personal information in certain circumstances
ask us to restrict the way we use your information
object to certain uses of your information
request a copy of certain information in a portable format
withdraw your consent where we rely on consent as our lawful basis.

These rights can vary depending on the reason we are processing your information and are not absolute in every circumstance.

To exercise your rights, please contact support@emblemtraining.co.uk.

If you are unhappy with how we have handled your personal information, you can also raise a concern with the Information Commissioner's Office (ICO).

Information Commissioner's Office

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Emblem Training Solutions Ltd
124 City Road
London
EC1V 2NX

Email: support@emblemtraining.co.uk

ICO registration number: CSN1282617

Last updated: 25 September 2026