PRIVACY POLICY

At Emblem Training Solutions, we care about protecting your personal information and being clear about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how you can exercise your rights.

Who we are

Emblem Training Solutions Ltd (“we”, “us”) is a UK-based business providing digital learning design and training solutions.

Contact details:
info@emblemtraining.co.uk
124 City Road, London, EC1V 2NX

What data we collect

We may collect the following information when you interact with us:

Contact details you provide (e.g. name, email address, phone number).
Information you share when submitting an enquiry or signing up for the Emblem Members Club.
Usage data from our website via Wix analytics.
Project information you choose to share so we can provide a quote or deliver services.
Enrolment forms for courses
Information provided when purchasing courses, including billing details and course enrolment information.
Information required to register learners on our learning platforms and issue certificates where applicable.
Marketing preferences and communication choices.
Technical information such as IP address, browser type and cookie information.

Why we use your data

We only use your data where we have a lawful basis:

Responding to enquiries and providing quotes – legitimate interests / pre-contract.
Delivering and managing projects – contract.
Members Club sign-ups – consent (you can unsubscribe at any time).
Analytics and site improvements – legitimate interests.

We do not sell your personal data.

How long we keep it

Enquiries: up to 1 year
Marketing subscriptions: until you unsubscribe or ask us to remove your details.
Client and financial records: up to 6 years.
Course and qualification records: retained in line with legal, regulatory and awarding organisation requirements.

Sharing your data

We may share your data with trusted service providers who support the delivery of our services, including:

Wix (website hosting, analytics and eCommerce)
Learning management systems and course hosting providers
Payment processing providers
Email marketing providers
Accreditation and awarding organisations where registration or certification is required

These providers only process personal data on our instructions and in accordance with data protection law.

International transfers

If any provider stores data outside the UK, we use appropriate safeguards (such as standard contractual clauses).

Cookies & analytics

We use cookies and Wix analytics to understand how our site is used and improve content. You can manage cookies through your browser settings or via our cookie banner.

Course enrolment & certification

When you enrol on a course, we may collect additional information necessary to administer your learning, communicate with you about your course, register you with an awarding organisation where applicable, and issue certificates or qualifications.

Your rights

You have the right to:

Access the data we hold about you.
Correct or erase your data.
Restrict or object to how we use it.
Request a copy of your data in a portable format.

To exercise your rights, please contact us at support@emblemtraining.co.uk.
If you’re unhappy with how we use your data, you can also complain to the ICO (Information Commissioner’s Office).

If you have any questions about this policy or how we handle your data, contact us at:
support@emblemtraining.co.uk

Last updated: 29/06/2025

ICO registration number: CSN1282617