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Online Course Terms and Conditions
(Individual Licence)
1. About Us
These Terms and Conditions govern the purchase and use of online training courses provided by Emblem Training Solutions (“Emblem”, “we”, “our”, or “us”).
By purchasing or accessing any course provided by Emblem Training Solutions, you agree to be bound by these Terms and Conditions.
2. Course Purchase
When you purchase an online course through our website, you are purchasing a personal licence to access the course for learning purposes.
Your purchase includes:
· access to the course for 12 months from the date of purchase
· access via our online learning platform
· a certificate of completion where applicable, issued after successfully passing the course assessment
Course access details will be sent to the email address provided during purchase.
3. Licence and Permitted Use
All course content is provided under a personal, non-transferable licence.
The course is intended for individual use only by the person who purchased the course.
You may not:
· share login details with another person
· allow other individuals to access the course using your account
· copy, reproduce, distribute, or publish course materials
· record, download, or redistribute course videos or content
· use the course materials for commercial training or resale
· incorporate the course into another training product or learning platform
All intellectual property rights in the course materials remain the exclusive property of Emblem Training Solutions.
Unauthorised use, copying, or distribution of course materials may result in immediate termination of access without refund and may constitute copyright infringement.
4. Access Duration
Course access is provided for 12 months from the date of purchase.
After this period, access to the course materials may be removed and certificates may no longer be available to download.
It is the learner’s responsibility to complete the course and download their certificate within the access period.
5. Certificates and Course Completion
Where a certificate is offered, it will be issued only after the learner has successfully completed the course and achieved the required pass mark in the course assessment. (If required)
Certificates are issued electronically and will include:
· the learner’s name
· course title
· completion date
· CPD hours (where applicable)
Certificates are issued for personal professional development purposes only.
6. Course Content and Updates
We may update, revise, or improve course materials from time to time to ensure accuracy and quality.
Learners may receive access to updated course content during their access period. However, we are not obligated to notify learners of updates or revisions.
Course structure, content, and format may change without notice.
7. Refund and Cancellation Policy
Under UK consumer law, you have the right to cancel your purchase within 14 days of purchase, provided that you have not accessed the course.
Once the course has been accessed, the right to cancel and receive a refund is waived.
Refund requests must be submitted in writing within the 14-day period.
Refunds will not be issued where:
· the course has already been accessed
· the learner has begun the course
· the learner has completed any part of the training
8. Technical Requirements
Learners are responsible for ensuring they have suitable:
· internet access
· device compatibility
· software and browser capability
Emblem Training Solutions is not responsible for issues caused by the learner’s internet connection, device limitations, or software configuration.
9. Intellectual Property
All course content, including but not limited to:
· videos
· text
· graphics
· learning materials
· quizzes
· course structure
· downloadable resources
is the intellectual property of Emblem Training Solutions.
No part of the course may be reproduced, copied, shared, distributed, sold, licensed, or used for commercial purposes without prior written permission.
10. Disclaimer
Our courses are provided for educational and professional development purposes.
While we aim to ensure the accuracy of course materials, Emblem Training Solutions does not guarantee that completion of a course will result in specific outcomes, qualifications, employment opportunities, or regulatory compliance.
Course content should not be considered professional, legal, or regulatory advice.
11. Limitation of Liability
To the fullest extent permitted by law, Emblem Training Solutions shall not be liable for:
· indirect or consequential losses
· loss of business, profits, or opportunities
· technical interruptions outside our control
Our total liability for any claim relating to the purchase of a course shall not exceed the amount paid for the course.
12. Account Security
Learners are responsible for maintaining the confidentiality of their login details.
If you believe your account has been accessed by another person, you must notify us immediately.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.