Training terms and conditions

1. About Us

These Terms and Conditions govern the purchase and use of training courses supplied by Emblem Training Solutions Ltd, trading as Emblem Training Solutions (“Emblem”, “we”, “our” or “us”).

Company number: 17225608
Registered office and correspondence address: 124 City Road, London, EC1V 2NX
Email: [info@emblemtraining.co.uk](mailto:info@emblemtraining.co.uk)
Telephone: 0207 566 3976

These terms cover individual online courses, Digital Toolbox Talks, group and organisational bookings, and regulated qualifications, including the Highfield Level 3 Award in Education and Training (“AET”).

A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession. Other purchasers are business customers. Consumer rights depend on the circumstances of the purchase, not simply whether a course supports professional development.

By placing a booking, you agree to these terms as provided to you before purchase. Where an organisation purchases training for someone else, the organisation is responsible for payment and the named learner must follow the applicable learner and licence rules. The learner does not automatically become responsible for the organisation’s fees.

Nothing in these terms removes your statutory rights.

2. Bookings and Payment

Before you purchase, the course description or quotation will explain:

* What the course or package includes.
* The delivery method and access period.
* Any entry requirements.
* Assessment and completion requirements.
* Certificate arrangements.
* Relevant technical requirements.
* The total price, including applicable taxes, and any additional charges.

Your order is an offer to purchase. The contract starts when we send written acceptance of your booking. An automated receipt is not acceptance unless it expressly confirms that your booking has been accepted.

If we cannot accept your booking, we will explain and refund any payment taken for it.

Online purchases are payable when ordering. Payment dates for invoiced bookings or instalment arrangements will be stated in the accepted quotation or payment agreement.

An instalment arrangement spreads payment of the agreed course price. It is not a monthly subscription or an automatic right to cancel each month.

We will not add optional services or charges without your agreement.

We will provide confirmation of your booking and the applicable terms in a format you can save.

Any specific variation expressly agreed in writing for your booking takes priority over these general terms, subject to your statutory rights. Updated website terms do not automatically replace the terms agreed for an existing booking.

3. Course Access Periods

The following access periods apply unless a different arrangement is clearly stated and agreed before purchase:

Individual Digital Toolbox Talks:** 30 calendar days from purchase, subject to section 5A.
Other individual self-paced CPD courses:** 12 months from purchase.
Group and organisational bookings:** the period stated in the accepted quotation, or the default arrangements in section 5.

AET programmes: 12 months from the confirmed enrolment start date, subject to the completion requirements in section 6.

Your booking confirmation will state the applicable start and end dates.

If we provide access late, we will extend the end date by the period of our delay. Where access starts after the consumer cancellation period because you have not requested early supply, we will confirm adjusted dates so you receive the full purchased access period.

Access does not renew automatically.

Course access and included tutor support end on the agreed date unless an extension is agreed or your statutory rights require otherwise. Please download permitted resources and available certificates before your access expires.

Expiry of course access does not invalidate a qualification already awarded or require immediate deletion of records that we need to retain.

4. Individual Learner Licences and Intellectual Property

An individual course purchase provides a personal licence for one named learner to use the purchased course for their own learning during the agreed access period.

The purchaser may nominate another learner before the course has been activated. Once learning has started, the licence cannot be transferred or reused for another learner unless we expressly agree otherwise.

Unless your written licence specifically permits it, you must not:

* Share login details or allow someone else to use your account.
* Share course links with people who are not covered by the licence.
* Display or deliver the course to a group.
* Copy, record, reproduce, publish or redistribute course content.
* Resell or sublicense the course.
* Upload course materials to another website or learning platform.
* Incorporate the course into another training product.
* Use the materials to deliver commercial training.

Being technically able to open or share a link does not give permission to use it outside the purchased licence.

Resources expressly identified as downloadable may be downloaded and used by the named learner for the stated purpose. Any specific permissions shown on a resource, such as permission to adapt a workplace template, also apply.

These restrictions do not remove uses permitted by law.

Course materials, including videos, text, graphics, quizzes and learning resources, belong to Emblem or our licensors.

Learners retain ownership of their original assessment work. By submitting it, they permit us to use it as necessary to deliver and assess the course, undertake quality assurance, handle appeals and meet applicable record-keeping obligations. Publicity or unrelated reuse requires separate permission.

5. Group and Organisational Bookings

The accepted quotation will identify the purchasing organisation, course or package, number of learner places or permitted audience, delivery arrangements, dates, fees and reporting arrangements.

Unless a wider organisational licence is expressly agreed, each purchased place provides access for one named learner under section 4.

A group booking does not automatically include:

* Unlimited access for all staff.
* Permission to reuse one learner place for successive learners.
* Ownership of the course content.
* Permission to deliver the course yourself.
* Permission to host the course on your own learning platform.
* Permission to resell access or share it with other organisations.

Shared course links

Where training is delivered through a shared Rise or similar course link, only learners within the agreed licensed audience may use it.

The organisation must distribute the link only to that audience. It must not publish the link on an unrestricted website, social media page or intranet area accessible to people outside the licensed audience.

Additional learners or wider use require an agreed licence and price.

Access and learner substitutions

Unless the quotation states otherwise, group places are available for 12 months from the agreed group start date. Digital Toolbox Talk packages are subject to section 5A, and AET learners are subject to section 6.

Late allocation of a place or substitution of a learner does not restart the access period.

An unused place may be reassigned free of charge before the learner starts. Once learning has started, the place cannot be reused unless the agreed package includes a reallocation allowance.

AET substitutions also depend on eligibility and awarding organisation registration requirements. Any unavoidable additional cost will be explained and agreed before the substitution is processed.

Organiser responsibilities

The organiser must provide accurate learner details securely, nominate an authorised contact and make the relevant course information and privacy notice available to learners.

Any responsibilities concerning venues, equipment, accessibility, minimum attendance or timetables will be agreed before booking.

Each learner must complete their own required assessments. Certificates are issued only to learners who meet the published completion requirements.

Reporting

Where lawful and explained to learners, agreed reports may include attendance, progress, completion and assessment results.

A guestbook entry records sign-in only. It does not, by itself, demonstrate course completion or competence.

We do not routinely provide employers with identity documents, health information or complete assessment portfolios simply because they purchased the training.

Group cancellation and rescheduling arrangements are set out in section 9.

5A. Digital Toolbox Talks

This section applies specifically to Digital Toolbox Talks and takes priority over the general access and licence provisions where they differ.

Digital Toolbox Talks are short awareness learning activities. Your purchase includes only the talk or package identified in the product description or accepted quotation.

Individual purchases and 30-day access

An individual purchase gives one named learner access to the purchased Digital Toolbox Talk for 30 calendar days from purchase, unless a later start date is agreed before supply begins.

The period does not restart when you first open the talk, repeat an activity or complete the knowledge check.

If supply is delayed by us, or begins after the consumer cancellation period because you have not requested early supply, we will adjust the dates so you receive the full 30-day access period.

During that period, you may revisit the talk and use any repeat attempts permitted by its instructions.

You must complete the required activities and knowledge check, and download your available certificate, before access expires. Access may then be removed.

Any extension or further purchase must be agreed separately. There is no automatic renewal or automatic extension for non-use.

The digital-content cancellation rules in section 7A apply. The 30-day access period is not a 30-day refund guarantee.

Completion, certificates and leaderboards

The product description will identify the activities, knowledge check and certificate included.

A completion certificate is available only when the talk’s stated requirements have been met. Each learner must complete their own required activities.

A shared screen, guestbook entry or another learner’s result does not demonstrate individual completion.

Game scores and leaderboard positions are engagement features. They are not evidence of occupational competence or a regulated qualification.

Where a leaderboard is offered, participation in public display is optional and the information displayed will be explained before submission. Learners must use appropriate display names and must not submit another person’s details.

Any separate prize competition will have its own published rules.

A certificate records completion on the date shown. Expiry of course access does not itself invalidate the certificate or establish a mandatory refresher interval. Employers should determine when refresher learning is appropriate for their activities.

Organisational and annual packages

The 30-day individual access period does not replace the term agreed for an annual or other organisational package.

The accepted quotation will specify:

* The licence start and end dates.
* The talks included.
* The number of learners or defined audience.
* Permitted delivery methods.
* Reporting arrangements.
* Any learner reallocation allowance.

Annual licences run for 12 months from purchase unless another start date is agreed in writing. There is no automatic renewal.

An agreed reallocation allowance takes priority over the general restrictions on reusing learner places. Reallocation must be recorded, does not transfer another learner’s completion result and does not extend the licence end date.

Group presentation or facilitated delivery is permitted only where expressly included in the quotation. Otherwise, each licensed learner must access the talk individually.

Even where group presentation is permitted, an individual certificate requires the learner to meet the stated individual completion requirements.

Client LMS hosting, SCORM supply, onward resale and use by other organisations require express written permission.

Future releases are included only where promised in the product description or quotation. Reporting is limited to information that the agreed delivery method can reliably capture.

Workplace use

Digital Toolbox Talks support awareness and discussion. They do not replace site-specific induction, risk assessments, safe systems of work, supervision, practical instruction or specialist training required for a task.

Employers remain responsible for deciding whether the learning is suitable for their workers and activities. Learners should follow applicable workplace procedures and raise uncertainties with a competent supervisor.

This does not reduce our responsibility for the content and services we agreed to provide.

6. AET and Other Regulated Qualifications

The Highfield Level 3 Award in Education and Training is a regulated qualification with specific assessment and quality assurance requirements.

An Emblem CPD completion certificate is not the same as a Highfield qualification certificate.

Before accepting enrolment, we will explain the applicable entry requirements, initial assessment, identity checks, delivery format, practical participation, assessment arrangements, tutor support, included submission opportunities and fees.

Learners must provide accurate enrolment information and the required documentation promptly. We will explain why identity evidence is needed and how to provide it securely.

Completion deadline

Learners have 12 months from their confirmed enrolment start date to complete the AET programme.

Within this period:

* All required learning and practical activities must be completed.
* All assignments must be submitted and assessed.
* Any required amendments or resubmissions must be completed and assessed.
* Internal quality assurance must be completed.
* The required evidence and certification claim must be submitted by Emblem to Highfield.

Submitting unfinished or unmarked work shortly before the deadline does not meet these requirements.

We will provide submission deadlines that allow time for assessment, feedback, resubmissions and quality assurance. Learners must follow these deadlines and respond promptly to feedback.

Highfield’s subsequent processing and issue of the certificate may take place after the 12-month period.

This is Emblem’s programme completion deadline. Any separate awarding organisation registration or qualification deadlines will be explained where relevant.

Learning and assessment requirements

Learners must complete the required learning, submit authentic written work, participate in required sessions and complete the required microteaching and observation activities.

The assessment plan will explain the practical assessment format and participation requirements.

Watching the learning materials or paying the course fee does not itself result in achievement of the qualification.

We will provide the tuition, assessment, feedback and support described in the booking.

Learners must allow time for marking and any required resubmissions. We will not disadvantage a learner who met the agreed submission deadlines because our marking or quality assurance was delayed.

Authenticity and malpractice

Assessment work must be the learner’s own.

Sources and any permitted assistance, including AI use, must be acknowledged in accordance with the assessment instructions provided.

Suspected plagiarism, impersonation or other malpractice will be investigated under our published procedure. Learners will have an opportunity to respond and use the applicable appeal process.

We may pause affected assessments or certification while an investigation is completed.

Support and reasonable adjustments

Tell us as early as possible about a disability, learning need or exceptional circumstance that may affect your participation or completion.

We will consider reasonable adjustments and special consideration fairly, in accordance with applicable law and awarding organisation requirements. Adjustments cannot remove essential assessment standards.

We will explain our decision and the available review or appeal route.

Additional time and continuation fees

If you anticipate difficulty completing within 12 months, contact us as early as possible.

We will consider your progress, exceptional circumstances and any reasonable adjustments before confirming the available options.

Where the programme has not been completed within 12 months and the learner wishes to continue, a continuation fee of 50% of the original course fee paid for that learner’s place, including any applicable VAT, will normally apply, subject to the exceptions below.

The fee is payable only where continuation is requested and agreed. It is not automatically charged when the original period expires.

Before payment, we will confirm in writing:

* The additional access period.
* The revised completion deadline.
* The remaining assessment requirements.
* The support included.
* The total continuation fee.

Continuation is subject to qualification availability and applicable awarding organisation requirements. We will review previously completed work and explain whether any evidence needs updating.

We will not charge a continuation fee where the deadline is exceeded because of delays caused by Emblem, or solely because Highfield is processing a submission made on time.

We will not charge for reasonable adjustments where prohibited by law.

Inactivity and withdrawal

Where progress or contact stops, we will contact the learner, offer a review of their circumstances and provide a reasonable response deadline of at least 14 days before a proposed withdrawal.

We will provide written reasons and explain the review route.

Non-completion may lead to closure after the agreed period. Withdrawal is not automatically a finding of assessment failure or malpractice.

Qualification certification

A qualification can be claimed only after all assessment and required quality assurance checks have been completed.

Highfield controls its award and certification processes. We will communicate relevant delays but cannot guarantee a pass or a specific certificate issue date.

Complaints and assessment appeals are covered by section 14.

7. Cancellation and Refunds

For consumer purchases made online or at a distance, you normally have the right to cancel within 14 days, starting on the day after your contract is made.

To request cancellation, contact [info@emblemtraining.co.uk](mailto:info@emblemtraining.co.uk) with your name and booking details. You may also notify us through any other clear statement.

8. Optional workshops and microteach sessions

Eligibility

Optional workshops and microteach sessions are available only to existing Emblem Training Solutions learners enrolled on the relevant qualification. Purchasing a workshop does not include enrolment on the qualification.

Workshop purpose

Workshops provide interactive activities, tutor guidance and opportunities to learn with other learners. They reinforce and develop the course content but do not replace the required eLearning. Learners are strongly encouraged to complete the relevant eLearning unit before attending.

Online sessions

Online sessions are delivered live through Zoom. Joining information will normally be sent within 48 hours of booking. Learners booking less than 48 hours before a session must contact Emblem before checking out to ensure joining information can be provided in time.

Learners are responsible for having a suitable device, internet connection, camera and microphone.

Face-to-face sessions

Learners are responsible for arranging and paying for their own travel. Lunch is not provided, although water, tea, coffee and biscuits will be available.

Microteach sessions

Learners booking an online microteach must send their completed lesson plan to their tutor before attending. This is compulsory and the assessment may be unable to proceed if the lesson plan is not received.

Cancellations and transfers

Learners who give at least 48 hours’ notice may transfer their booking once to the next available equivalent session. All transfers are subject to availability.

Cancellations made within 48 hours of the session and non-attendance are non-refundable and cannot be transferred, except where statutory cancellation rights apply.

Outside any applicable statutory cancellation period, workshop bookings are non-refundable.

Cancellation by Emblem

Emblem may cancel or reschedule a session if necessary. Learners will be offered a place on an alternative session or a full refund of the workshop fee. Emblem is not responsible for travel, accommodation or other costs incurred by the learner.

These terms do not affect the learner’s statutory rights.

Online self-paced courses and Digital Toolbox Talks

If you choose to access digital course content during the 14-day cancellation period, we will ask for your express consent to immediate supply and your acknowledgement that you will lose your cancellation right once supply begins. We will confirm these choices by email.

Once access has begun following this process, change-of-mind refunds are not available, even if you have not completed the course.

After the 14-day cancellation period has ended, we do not offer change-of-mind refunds for digital courses supplied as agreed.

AET and other teaching or assessment services

If you expressly request teaching or assessment services to begin during the 14-day cancellation period and subsequently cancel within that period, we may deduct a proportionate amount for services already provided, where the required information was supplied before purchase.

Accessing online learning materials does not automatically remove cancellation rights for the whole AET programme.

The cancellation right ends early only where the service has been fully performed following your express request and acknowledgement that full performance ends that right.

Withdrawal after the cancellation period is covered by section 8.

Refund processing and statutory rights

Refunds due following a statutory cancellation will be made without undue delay and within 14 days of notification, using the original payment method unless otherwise agreed, without a refund fee.

These restrictions concern change-of-mind refunds. They do not affect your statutory rights where training is faulty, not as described or not supplied as agreed, or where the law extends your cancellation period.

8. Withdrawal After the Cancellation Period

For a self-paced digital course supplied as agreed, we do not normally offer a change-of-mind refund once any statutory cancellation right has ended.

This does not affect your rights concerning faulty, misdescribed or undelivered content or services.

For consumer teaching or qualification programmes, contact us promptly if you need to withdraw, defer or transfer.

Any cancellation charge must reflect our reasonable net loss from the cancellation, taking account of work delivered, unavoidable commitments, costs saved and replacement bookings.

We will explain the calculation and refund any balance due. We will not automatically retain the entire fee or charge the whole remaining instalment balance regardless of our loss.

9. Business and Group Cancellations or Rescheduling

Business purchasers do not have the consumer 14-day cancellation right.

The cancellation or rescheduling schedule expressly agreed in the accepted quotation will apply.

Where no different schedule was agreed, cancellation charges will be limited to:

* The agreed value of work already delivered.
* Reasonable, evidenced net losses caused by cancellation, after accounting for costs saved and replacement income.

These charges will not exceed the total booking price, and we will not recover the same loss twice.

Please request changes to dates promptly. We will discuss availability and any unavoidable additional costs before agreeing a change.

Missing a session does not automatically entitle a learner to a free replacement. Any replacement charge must have been disclosed or be agreed before the replacement is booked.

Where the purchaser is a consumer, statutory consumer rights take priority.

10. Course Changes and Disruption

We may make minor changes to correct errors, improve accessibility or keep course materials accurate, without materially reducing what you purchased.

We will explain significant proposed changes to course content, delivery, dates or assessment arrangements.

Where a significant change materially disadvantages you, we will discuss an acceptable alternative or cancellation and an appropriate refund for the affected provision. Your additional statutory remedies remain available.

If we cancel a course before delivery, you may choose an offered replacement or a refund of the fees paid for that course.

If we cannot complete delivery, we will offer an appropriate refund for the undelivered part, including any delivered part that cannot reasonably be used because of the cancellation, subject to your wider legal rights.

We will take reasonable steps to prevent and resolve platform disruption and notify you of significant problems.

Where our delay materially reduces the access you purchased, we will restore access or extend it appropriately.

If a significant interruption cannot be resolved within a reasonable time, contact us about cancellation and any refund due.

An event outside our control does not automatically allow us to retain payment for training we cannot supply.

11. Technical Requirements and Account Security

Before booking, check the stated technical requirements, including internet access, supported devices and browsers, and any microphone, camera, software or live-session requirements.

You are responsible for your equipment and internet connection. We remain responsible for supplying the agreed course and for any compatibility statements we make.

Keep your login details secure and use a strong, unique password.

Tell us promptly if you suspect that someone has accessed your account without permission.

We provide reasonable access support through the contact details in section 1.

Support hours and any promised response or marking times are those stated in the course information. Continuous platform or support availability is not promised.

12. Completion and Certificates

Certificates issued by Emblem

Emblem issues completion certificates for applicable CPD courses and Digital Toolbox Talks once the learner has met the published completion requirements, including passing an assessment where required.

Certificates identify the learner, course and completion date, with CPD hours where applicable.

If you have successfully completed your course but have not received your certificate, contact [info@emblemtraining.co.uk](mailto:info@emblemtraining.co.uk) with your name and course details. We will check your completion record and arrange for the certificate to be issued where the requirements have been met.

A guestbook entry or course access alone does not demonstrate successful completion.

Please check that your name and other details are correct. We will correct errors caused by Emblem without charge.

Highfield qualification certificates

Highfield issues certificates for its regulated qualifications, including the Level 3 Award in Education and Training, after all necessary assessment and quality assurance requirements have been satisfied.

Emblem will submit the required information and communicate relevant updates. Certificate issue depends on Highfield’s processes and any further checks required.

We cannot guarantee a specific certificate issue or delivery date. Any timescale provided is an estimate.

If you are awaiting a Highfield certificate, contact Emblem so we can check the status of your claim.

Certificate status

An Emblem CPD completion certificate is not a regulated qualification unless expressly stated.

Expiry of course access does not itself invalidate a certificate already issued.

No course guarantees employment, promotion or competence in every practical workplace situation. This does not reduce our responsibility to provide the course and certification arrangements agreed at purchase.

13. Learner Conduct and Suspension

Learners must:

* Treat tutors, staff and other learners respectfully.
* Protect confidential information.
* Follow reasonable course and assessment rules supplied before participation.
* Use their licence and account only as permitted.

We may restrict access where reasonably necessary to address a serious security risk, harassment, suspected fraud, licence misuse or malpractice.

We will explain the reason and review route as soon as reasonably practicable.

For a breach that can be corrected, or an overdue payment, we will normally give notice and at least 14 days to resolve the issue before ending access.

Urgent protective suspension may be immediate.

Termination and any sums retained must be proportionate. We do not apply an automatic no-refund penalty to every breach.

Assessment appeals and statutory rights remain available.

14. Complaints and Assessment Appeals

If you are unhappy with the course or our service, contact:

Email: info@emblemtraining.co.uk
Telephone: 0207 566 3976
Address: Emblem Training Solutions Ltd, 124 City Road, London, EC1V 2NX

We will acknowledge your complaint within five working days and aim to provide a substantive response within 20 working days. If more time is needed, we will explain the delay and provide the next response date.

Our complaints procedure is available on request.

Assessment appeals follow the assessment appeals procedure provided at enrolment, including its submission deadlines.

We will explain any further awarding organisation route once the applicable internal process has been completed.

These procedures do not prevent you from exercising your legal rights or approaching an appropriate regulator.

Where a dispute remains unresolved, we will provide applicable alternative dispute resolution information and explain whether we are obliged or willing to participate.

15. Personal Information and Learner Records

Our learner privacy notice explains the personal information we collect, why we use it, our lawful bases, who receives it, retention periods and your rights.

We use necessary learner information to administer training, verify identity where required, assess work, issue certificates and meet quality assurance obligations.

Accepting these terms does not provide blanket consent for unrelated marketing or unrestricted sharing of personal information.

We use approved learning and business systems, including MoodleCloud, Microsoft 365 and Articulate where relevant. Access is limited to authorised people who need the information.

Assessment evidence may be shared with authorised tutors, assessors, quality assurers and the awarding organisation where necessary.

Our privacy information explains any recordings, platform processing and relevant international transfers.

For organisational bookings, we agree lawful reporting arrangements and the parties’ data protection responsibilities.

Where we process personal data on a client’s instructions, a separate data processing agreement applies. Clients must provide information lawfully and make the relevant privacy information available to learners. Each party remains responsible for its own obligations.

Rise guestbooks and reports

Guestbook entries hosted by Articulate follow the applicable provider arrangements described in our privacy information. We do not promise that Emblem can delete individual hosted entries.

Reports handled by Emblem are kept in approved business cloud systems and are not saved to our own devices.

Our normal retention period for our report copies is up to 30 days after confirmed client receipt, subject to agreed lawful instructions and any necessary documented hold.

This does not mean that Articulate’s source entries are deleted within 30 days.

Retention after course access ends

Ending course access does not automatically delete assessment or certification records.

We retain and delete information according to the applicable retention schedule, including awarding organisation requirements and any necessary legal holds.

Privacy enquiries may be sent to [info@emblemtraining.co.uk](mailto:info@emblemtraining.co.uk).

16. Responsibility and Liability

We will provide services with reasonable care and skill and digital content in accordance with applicable consumer standards.

If we do not meet our legal obligations, you may be entitled to remedies such as repeat performance, repair or replacement, a price reduction or a refund, depending on the circumstances.

Cancellation restrictions do not remove these remedies.

Nothing in these terms excludes or limits liability for:

* Death or personal injury caused by negligence.
* Fraud or fraudulent misrepresentation.
* Any liability that cannot lawfully be excluded or limited.

For consumers, we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. No general course-fee liability cap applies to consumers.

For business customers only, subject to the exceptions above and to the extent lawful and reasonable:

* We exclude indirect or consequential losses and loss of profit, revenue, business or opportunity.
* Our aggregate liability under or in connection with a booking is limited to the total fees paid or payable for that booking.

This does not reduce any refund expressly due under these terms.

17. Governing Law

These terms are governed by the laws of England and Wales.

Consumer purchasers retain the mandatory protections and court rights applicable where they live, including the right of UK consumers to bring proceedings in their home jurisdiction.

Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

If a provision is found to be unenforceable, the remaining provisions will continue to apply where legally possible.